Refund policy
Return and Refund Policy (EU)
Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 days of the day you receive the goods.
How to Start a Return
- Please contact us before returning an item at info@maxond.com. Include your order number and a clear statement that you wish to withdraw.
- Send the product back without undue delay, and no later than 14 days after you notify us of your withdrawal.
Condition of Goods
The product must be unused and undamaged, complete, in its original packaging, and accompanied by the original invoice. You may handle it only as much as needed to inspect it, as you would in a shop.
Inspection and Refund
- Once we receive the goods, our team will inspect them. If they meet the conditions above, we will approve the refund.
- We refund the purchase price, including standard delivery costs, to your original payment method within 14 days of receiving the goods back. Your bank or payment provider may need additional time to post the refund.
- We may withhold the refund until we receive the goods back or you provide proof that you have sent them, whichever is earlier.
- If the product has been used or damaged beyond what is needed for inspection, we may deduct the loss in value from the refund.
- We are not required to refund any extra cost for express or premium delivery beyond the cost of standard delivery.
Return Shipping
You bear all costs of returning the goods. Return shipping costs are not refunded.
Exceptions
The right of withdrawal does not apply to custom or personalised orders, or to sealed hygiene goods once unsealed. Items bought on sale, on promotion or at clearance prices can be returned under the same conditions.
Your Statutory Rights
This policy does not limit your rights under applicable consumer protection law, including your rights if goods are defective or not as described.